Get 5 Best Practices to Boost Your Customer Listening

Your demo will be with Martha Brooke, a Certified Customer Experience Professional (CCXP) and a Blackbelt in Six Sigma. To improve the Customer Experience (CX), Martha founded Interaction Metrics in 2004. Prior to Interaction Metrics, Martha consulted for Nike and Adidas and worked for two dot-coms,  where she was entrenched in nearly all aspects of customer satisfaction. 

Martha loves discussing everything about customer feedback programs including valid sample sizes, eliminating bias, and how to build scientific listening into your customer service.

Learn how to get more from your Customer Listening, at a fraction of the usual cost!


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