Your All-in-One Customer Survey Solution
We handle every aspect of your customer feedback—from writing your survey through gathering data, and running actionable analyses. Contact us to learn more.
Expertly Managed Customer Surveys
Do you have Customer Service, Tech Support, Client Services, or other customer facing teams? Then you need actionable feedback surveys.
Get scientific surveys—powered by our TrueData™ Model:
True-Facts |
True-Tech |
True-Insight |
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Proven Surveys scrubbed of biases & customized for science-driven results. |
Premium Software licenses included, making us your affordable choice. |
Actionable Analysis provides correlations, cross-tabs, text analysis, and more! |
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Elevate Your Surveys with our TrueData™ Model
Here’s an example of a customer satisfaction survey that’s quick and easy for customers yet still captures key information about unresolved issues. It works seamlessly on all devices and keeps you in the loop with a real-time portal.
- All surveys scrubbed for biases, resulting in proven facts
- Skip logic so customers only see relevant questions
- Open ends uncover areas you didn’t think to ask about
- CRM data integration for total survey efficiency
Software Included—Don’t Pay for Costly Licenses
We include premium software (like Qualtrics) at no extra charge, but the real value is in how we use it:
- No learning curve for your team
- We configure everything
- You get professional execution without the license fees
Bottom line: Don’t buy and learn software; we’ve already licensed the leading survey platforms for you.
See Your Data in Real-Time
All of our Customer Surveys come with a portal or dashboard enabling you to target improvement areas immediately.
- Easily filter and analyze your data
- Sort by date, location, rep, products, and more
- Discover insights you can act on immediately
- Quickly share results with your team
You'll have the Highest Response Rates in the Industry
A few of our techniques to lift engagement include:
- Using a reply-to email address, demonstrating you truly care to listen.
- Writing compelling messages with a persuasive tone.
- Strategizing the entire survey campaign with targeted follow-ups.
- Extending goodwill with Priority Codes, Gift Cards, and Charity Donations — when needed.
“We continue to be impressed by the quality and clarity of Interaction Metrics’ Findings Reports and surveys. They have guided my team on how to stay on the cutting edge of the customer experience.”
☆ ☆ ☆ ☆ ☆
Dennis Fitzgerald, VP Customer Satisfaction, Yaskawa America Inc.
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Pricing
"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
Leah Wilson, Executive Director, The State Bar of California
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"
Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority
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Frequently Asked Questions
How is Interaction Metrics different than other survey companies?
- We’re focused on your specific satisfaction objectives
- We’re an experienced team that’s been doing this for over 10 years!
- We never press go until you’re 100% satisfied
- We offer significant cost savings because we already have the best software licenses in place
Why choose Interaction Metrics instead of just getting a survey software license?
Software alone won’t ensure you’re asking the right questions in the right ways–or, that your data interpretation is accurate. Our TrueData™ Model guarantees quality, objectivity, and actionable results from start to finish.
How scientific is your approach?
Between strategic sampling, correlation analysis, and text analysis, we’re one of the most scientific companies in the industry.
Can you handle all aspects of our survey?
Absolutely. We manage your entire survey process—from initial question design through analysis and actionable recommendations.
Ready for Superior Customer Feedback?
Avoid costly survey mistakes. Get insightful customer satisfaction surveys that drive improvement and fuel your company’s growth. Contact us to learn more.