Interaction Metrics Blog
Unpacking the science of customer experience (CX) & customer success.
Get: ‘The State of CX Report’, sent quarterly.
Trusted insights. No fluff. Zero noise.
Text Analysis
AI tools are incredible and we love using them. But for Text Analysis, AI needs lots of training to be useful. In its current state, AI is incomplete as a solution to your Text Analysis. It needs constant training and researchers to ensure that it understands what customers’ comments mean.